These Terms & Conditions ("Terms") govern your access to and use of the RelayLeads platform and related services operated by Farmer Media, LLC d/b/a RelayLeads ("RelayLeads," "we," "us"). By accessing or using the service, you agree to these Terms.
By creating an account, accessing, or using the service, you agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business. If you do not agree, do not use the service.
RelayLeads provides a platform that businesses ("Clients") use to capture leads, schedule and manage services, and communicate with their own customers through channels including SMS and email. We may add, change, or discontinue features over time. The service connects to and relies on third-party tools that Clients choose to use.
You agree not to:
Clients are solely responsible for their relationship with their own customers and for the content they send. In particular, the Client must:
With respect to customer and lead data a Client processes through the platform, the Client is the controller of that data and RelayLeads acts as its service provider/processor.
Paid plans are billed in advance on a recurring basis through our third-party payment processors. Fees are described at the point of sale. Unless required by law or stated otherwise, payments are non-refundable. We may change pricing on a going-forward basis with notice. Failure to pay may result in suspension of the service.
The platform, including its software, design, and trademarks, is owned by RelayLeads and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service subject to these Terms. You retain ownership of content you provide; you grant us the rights needed to host and process it to operate the service.
The service integrates with third-party tools and providers. Your use of those services is governed by their own terms, and we are not responsible for their acts, omissions, or availability.
The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that messages will be delivered without delay.
To the maximum extent permitted by law, RelayLeads and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or relating to the service. Our total liability for any claim relating to the service will not exceed the amounts you paid to us in the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless RelayLeads and its affiliates from any claims, damages, and expenses (including reasonable legal fees) arising from your use of the service, your content or messaging, or your breach of these Terms or of applicable law.
These Terms apply while you use the service. You may stop using the service at any time. We may suspend or terminate access if you violate these Terms, fail to pay, or create risk or legal exposure. Provisions that by their nature should survive termination will survive.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The exclusive venue for disputes will be the courts located in Dauphin County, Pennsylvania, and you consent to their jurisdiction.
We may update these Terms from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the service after changes take effect constitutes acceptance of the revised Terms.
This section is the message-program disclosure for the RelayLeads SMS sender. It is also published on its own at legal.relayleads.io/sms, which is the page linked from the consent checkbox on every RelayLeads-powered booking form.
RelayLeads Service Notifications.
RelayLeads operates a shared messaging sender on behalf of the home-service businesses that use the platform (each, a “Business”). When you give a Business your mobile number and opt in on its RelayLeads-powered booking or quote-request page, RelayLeads sends you text messages about that request, on that Business’s behalf.
Messages are transactional and service-related. They include: confirmation that your request was received, quote and booking confirmations, appointment reminders, reschedules and cancellations, crew‑en‑route and ETA updates, and reminders about payment for work you booked. We do not send marketing or promotional text messages through this program.
Because the sender is shared, every message identifies the Business it is sent for and indicates that it was sent via RelayLeads — for example:
“Confirmed: TV mounting on Tuesday, March 4. — Atlanta Movers (via RelayLeads)”
“Reminder: your appointment is coming up tomorrow at 9:00 AM. — Atlanta Movers (via RelayLeads)”
“Atlanta Movers (via RelayLeads): your crew is on the way, expected by 10:15 AM (estimate).”
You opt in by entering your mobile number on a Business’s booking or quote-request form and checking the SMS consent box. The box is unchecked by default, and consent to receive text messages is not a condition of purchasing any goods or services. The language shown next to the box at the point of opt-in reads:
“I agree to receive automated appointment and service text messages from Farmer Media, LLC d/b/a RelayLeads at the number provided. Msg & data rates may apply; message frequency varies. Reply STOP to opt out, HELP for help.”
Message frequency varies based on your request and the service you booked — typically two to six messages per booking.
Message and data rates may apply, depending on your mobile carrier and plan. Neither RelayLeads nor the Business charges you for these messages.
Reply HELP to any message for help, or contact support@relayleads.io.
Reply STOP to any message to opt out. You will receive a single confirmation that you have been unsubscribed, and no further messages will be sent to that number. Because RelayLeads sends from a shared number, replying STOP stops messages from that number for every Business that uses it. To resume messages, reply START.
Carriers (including AT&T, T‑Mobile, and Verizon) are not liable for delayed or undelivered messages. SMS service is not guaranteed to be available on all carriers at all times.
Mobile information is handled in accordance with our Privacy Policy. We do not sell your mobile phone number, and we do not share mobile information or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
Farmer Media, LLC d/b/a RelayLeads
1920 Paxton Street, Unit B, Harrisburg, PA 17104
support@relayleads.io
Questions about these Terms can be directed to:
Farmer Media, LLC d/b/a RelayLeads
1920 Paxton Street, Unit B, Harrisburg, PA 17104
support@relayleads.io