These terms govern the text messages RelayLeads sends to the customers of the home-service businesses that use the platform. RelayLeads is operated by Farmer Media, LLC d/b/a RelayLeads. They also appear as section 15 of our Terms & Conditions.
RelayLeads runs two other text programs, each with its own terms: new-lead alerts to the businesses that use RelayLeads (operator alerts) and RelayLeads’s own product news and offers (RelayLeads Updates).
RelayLeads Service Notifications.
RelayLeads operates a shared messaging sender on behalf of the home-service businesses that use the platform (each, a “Business”). When you give a Business your mobile number and opt in on its RelayLeads-powered booking or quote-request page, RelayLeads sends you text messages about that request, on that Business’s behalf.
Messages are transactional and service-related. They include: confirmation that your request was received, quote and booking confirmations, appointment reminders, reschedules and cancellations, crew‑en‑route and ETA updates, and reminders about payment for work you booked. We do not send marketing or promotional text messages through this program.
Because the sender is shared, every message identifies the Business it is sent for and indicates that it was sent via RelayLeads — for example:
“Confirmed: TV mounting on Tuesday, March 4. — Atlanta Movers (via RelayLeads)”
“Reminder: your appointment is coming up tomorrow at 9:00 AM. — Atlanta Movers (via RelayLeads)”
“Atlanta Movers (via RelayLeads): your crew is on the way, expected by 10:15 AM (estimate).”
You opt in by entering your mobile number on a Business’s booking or quote-request form and checking the SMS consent box. The box is unchecked by default, and consent to receive text messages is not a condition of purchasing any goods or services. The language shown next to the box at the point of opt-in reads:
“I agree to receive automated appointment and service text messages from Farmer Media, LLC d/b/a RelayLeads at the number provided. Msg & data rates may apply; message frequency varies. Reply STOP to opt out, HELP for help.”
Message frequency varies based on your request and the service you booked — typically two to six messages per booking.
Message and data rates may apply, depending on your mobile carrier and plan. Neither RelayLeads nor the Business charges you for these messages.
Reply HELP to any message for help, or contact support@relayleads.io.
Reply STOP to any message to opt out. You will receive a single confirmation that you have been unsubscribed, and no further messages will be sent to that number. Because RelayLeads sends from a shared number, replying STOP stops messages from that number for every Business that uses it. To resume messages, reply START.
Carriers (including AT&T, T‑Mobile, and Verizon) are not liable for delayed or undelivered messages. SMS service is not guaranteed to be available on all carriers at all times.
Mobile information is handled in accordance with our Privacy Policy. We do not sell your mobile phone number, and we do not share mobile information or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
Farmer Media, LLC d/b/a RelayLeads
1920 Paxton Street, Unit B, Harrisburg, PA 17104
support@relayleads.io